First and foremost, our sincerest thank you to everyone who attended FloorCon 2020! You helped make this inaugural event a true celebration of the flooring industry.
We hope you had a great time, received a glimpse into the new and powerful technology that will power the future of flooring, and learned a wealth of information about the art of Digital Retailing. We already can’t wait to #FindYouAtFloorCon again next year (hopefully in person)!
Whether you want to catch up on everything you may have missed during the event (or whether you simply want to relive the excitement), read on for all the highlights from FloorCon 2020.
Table of Contents
- 1 FloorCon by the Numbers
- 2 FloorCon Day 1: Foundations
- 3 FloorCon Day 2: Floorplan
- 3.1 Introduction to Digital Retail
- 3.2 Google Presents: How Consumer Behavior has Changed and Flooring Insights (with Joanna Chick)
- 3.3 Master Class: Hiring the Best (with Susan Weller)
- 3.4 Master Class: Shop at Home (with Joe Zago)
- 3.5 Master Class: Saving Money with Tax Tactics and Software (with Patrick Ferries)
- 3.6 Master Class: Navigating PPP and Upcoming Tax Laws (with Bob Saunders)
- 3.7 Closing Address and Flooring Trivia
- 4 We Can’t Wait for FloorCon 2021!
- 5 FloorCon 2020 Sponsors
FloorCon by the Numbers
Across two days, FloorCon was attended by a combined 2,860 people (and counting) in the flooring industry via Facebook Live, YouTube Live, and posted content.
In addition, FloorCon boasted:
- 500 Gift Bags Sent To Dealers
- 7 Sponsorship Partners
- 6 Master Classes
- and 3 New Product & Partnership Announcements
FloorCon Day 1: Foundations
FloorCon’s first day wasn’t short on excitement (and not just because of appearances by David Hasselhoff and Mr. Wonderful!) Here are some of the highlights from FloorCon Day 1: Foundations.
After opening addresses by industry leaders John Weller, Michael Vogel, and Todd Saunders, Broadlume led off the day with a bang by announcing FlooringStores United.
Broadlume’s flagship marketing program, FlooringStores United includes an integrated suite of powerful sales tools, a year-round calendar of turnkey digital marketing promotions, limited distribution access to products from top-level manufacturers including JJ Haines, Raskin Industries, and Revolution Mills, an early look into Mohawk’s new Omnify program, and much more.
As Broadlume’s VP of Enterprise Caitlin Tateishi explained, FlooringStores United provides dealers with the integrated tools, data, and products they need to move customers through the floor buying process quickly and seamlessly—a process Broadlume has termed Digital Retailing.
This online-to-offline experience will remove many of the traditional points of friction that exist today when a customer searches, shops, and buys flooring—and it promises to elevate independent flooring dealers like never before.
And as part of the FlooringStores United suite, Broadlume also announced the official launch of DealerHQ—Broadlume’s proprietary lead management platform.
This all-in-one dashboard provides flooring dealers with up-to-the-minute leads and performance reporting, an easy way to compare reports, and the details of each and every customer that interacts with their store’s content and ads.
Plus, dealers can read, listen to, and respond to every email, phone, and text-form lead that comes in—right in their DealerHQ dashboard, alongside their customer notes and history.
And to help dealers interpret this powerful data and use it to create personalized strategies that sell more flooring, Broadlume will provide every FlooringStores United dealer with a dedicated Digital Account Manager.
Armed with this data, usability, and expertise, Broadlume aims to give independent flooring dealers an unfair advantage over their competition.
Podium Interaction Management
Broadlume also announced its partnership with interaction management company Podium.
Podium Interaction Management allows dealers to directly chat with customers on their websites, communicate internally with in-store team members, collect payments, and easily schedule and confirm in-home estimates. And it’s all accessible through DealerHQ!
This ensures that each and every flooring retailer has the context needed to give customers an amazing, frictionless shopping experience both online and in the showroom.
With Podium, asking questions, booking appointments, and sending pictures to a customer is as easy as sending a message—making it easier than ever to transform online conversations into offline sales.
In a day that was not short on product announcements, Broadlume’s Chief Product Officer Dimitar Alexandrov delivered one of the most intriguing presentations with his introduction of the Broadlume Visual Shopping experience.
The Broadlume Visual Shopping experience provides the first step in Digital Retail by bridging the gap between the online website experience and the offline showroom experience.
This is accomplished using:
- Augmented reality (AR) product visualization tools that allow consumers to find products on dealers’ websites, and then see how those products look in their homes using a smartphone.
- Built-in messaging platforms that allow dealers to connect with consumers instantly through chat, text, or phone.
- In-store visualization kiosks that allow RSAs to help guide conversations with consumers who have already researched and selected from online product catalogs.
- E-commerce sampling that bridges the gap from offline to in-store.
And perhaps best of all, every one of these features is integrated seamlessly into DealerHQ.
With 70% of flooring sales now starting online, consumers expect an easy, personalized experience that helps them make an educated buying decision. The Broadlume Visual Shopping experience helps dealers provide that experience—and the sale that follows it.
Virtual Mill Tours, Tools of Digital Retail, Happy Hour, and More
But of course, the first day of FloorCon wasn’t all product announcements and demonstrations. It provided a wealth of fun industry information and networking opportunities, too.
Broadlume’s Director of Website Jennie Lottimer presented on the Tools of Digital Retail in order to give dealers an in-depth look at what goes into building and operating each and every flooring website.
And of course, Broadlume Chief Revenue Officer and co-founder Dan Pratt taught attendees how to mix the perfect old fashioned while dealers talked shop, asked questions, and networked. All in all, it was an absolutely one-of-a-kind experience.
FloorCon Day 2: Floorplan
FloorCon Day 2 was packed with master classes and showcases designed to elevate local flooring dealers. Here are some of the highlights from FloorCon Day 2: Floorplan.
Introduction to Digital Retail
After recapping all the excitement of FloorCon Day 1, Broadlume Chief Innovation Officer John Weller took center stage for a holistic, educational, and fun master class on the necessity of Digital Retailing.
According to a KPMG consumer study highlighted during John’s presentation, 58% of consumers said they preferred to shop online because they were able to do so 24/7. Another 54% preferred it because it allowed them to price-compare. And 40% said that online shopping saved them time.
John’s presentation showed that these metrics make one thing clear. Digital Retailing—creating an integrated, frictionless website-to-showroom floor buying experience—has never been more necessary for flooring dealers.
Google Presents: How Consumer Behavior has Changed and Flooring Insights (with Joanna Chick)
When Broadlume announced that FloorCon master classes would be led by industry experts, they were not exaggerating. That’s why Joanna Chick, Head of Co-Marketing at Google, was asked to lead a presentation on changes in consumer behavior—and how those changes affect flooring dealers.
Joanna, whose focus is helping small businesses grow, shared some truly eye-opening Google metrics and explained how those metrics should affect dealers’ priorities moving forward. A few key takeaways:
- Mobile usability has never been more important.
- Consumers’ attention spans for information that does not apply to them is shorter than ever before—but their attention to targeted information is higher.
- Consumers expect a frictionless buying experience.
The smartphone revolution has accelerated the need for a seamless buying process that begins online, that uses personalized information to move a customer through the sales funnel, and that ends with an informed RSA selling that customer exactly what they need.
In short, it has accelerated the need for Digital Retail. The future of consumer habits is changing—and flooring dealers should take note.
Master Class: Hiring the Best (with Susan Weller)
Have you ever had issues with your hiring process? According to recruitment professional and FlooringCareers founder Susan Weller, you’re not alone. In this fun and engaging master class (which followed a pep talk from Shark Tank’s Mr. Wonderful), Susan covered the fundamentals of successful hiring within the flooring industry. Hint: you need to invest if you want to hire the best!
Master Class: Shop at Home (with Joe Zago)
Joe Zago (owner of The Carpet Guys) opened his master class by explaining that when he moved to Michigan in 2009, he had less than $1,000 to his name. But today, he owns and operates a $30 million shop-at-home business.
In this wildly inspiring master class, Joe demonstrated how he used a shop-at-home flooring method to disrupt the Michigan flooring industry—and how flooring dealers around the country can do the same.
From heavily investing in advertising to outsourcing digital marketing and website design (in order to focus on selling more flooring), Joe’s master class showed us exactly how he became The Carpet Guy.
Master Class: Saving Money with Tax Tactics and Software (with Patrick Ferries)
Patrick Ferries, COO of RollMaster, followed up Joe Zago’s master class with an equally valuable course of his own. And when it comes to successful tax tactics and software for the flooring industry, there’s no-one who knows more. RollMaster is a business management system designed specifically for flooring companies.
The bottom line: if you’re not utilizing the Use Tax, you’re leaving money on the table. And since Quickbooks doesn’t allow or account for Use Tax, you need to be sure to find a tax management system that does.
Continuing on the subject of taxes, FloorCon’s final master class of the day was an informative course on the state of the PPP—and what flooring dealers should know about upcoming related tax laws.
Presented by Bob Saunders of Robert Saunders CPAs LLC, this course covered everything that has changed about the PPP program since its inception, the elements that are expected to change moving forward, and how these changes will impact flooring dealers.
If you received a PPP loan for your flooring store or tuned in to Bob’s previous Broadlume webinars on the subject, this is required watching.
Closing Address and Flooring Trivia
In the true spirit of the flooring industry, FloorCon 2020 wrapped up with a mixture of education, friendship, and fun. After a heartfelt closing address by Broadlume CEO Todd Saunders, FloorCon attendees were invited to participate in a rousing game of flooring trivia (also hosted by Todd)—complete with prizes for the winning team!
All in all, it was a wonderful way to end a wonderful event.
We Can’t Wait for FloorCon 2021!
Once again, on behalf of the Broadlume family, thank you to everyone who attended FloorCon 2020. You helped make this event one of the most fun, educational, and memorable events in the history of the flooring industry. We can’t wait to see you—and those who were unable to attend this year—at FloorCon 2021!
FloorCon 2020 Sponsors
We’d like to take this opportunity to thank our fantastic sponsors who helped make FloorCon 2020 possible:
Podium is the ultimate messaging platform for local businesses. With Podium, it’s easy to conveniently connect with customers, drive new business, and communicate internally all through one seamless platform: DealerHQ.
RollMaster software is one of the premier flooring specific business management software products on the market today, providing complete flooring automation with numerous business and marketing application interfaces.
The mission of Wagner Meters is to create and provide solutions in moisture measurement technology in order to enhance the quality and value of their customer’s products. Wagner is proud to provide tools and resources for flooring professionals to succeed in today’s “digital-first” business environment.
Accu-Cut has been building time-saving carpet cutting machines and equipment since 1990. As a Broadlume partner, Accu-Cut is excited to continue helping flooring dealers meet their business and personal goals.
Floor Covering News is the strongest link in the retail floor covering chain. For the past 30 years, retailers and distributors have turned to this publication as their preferred read for the information they need to succeed.
Perfect Vents strives to add new products that retailers can use to differentiate themselves from the box stores and grow their businesses and bottom lines. Everyone at Perfect Vents is thrilled to be a part of FloorCon 2020!
Since 2001, it has been MeasureSquare’s mission to provide retail flooring dealers with the best in-field estimating and quoting tools in order to empower growth and profit, while streamlining the customer journey via shop at home and showroom business models.